Improved Patient Outreach and engagement
Large healthcare provider gained critical insights into its public engagement program for COVID-19, improving and scaling its outreach and healthcare referral strategy
Evaluated effectiveness of COVID-19 chatbot implementation to improve healthcare service offering
Literature review on conversational agents, exploratory data analysis, research design, IRB approval, data science, report write-up
Chatbot, R, Data warehouse, IBM SPSS Statistics
Large healthcare provider in Southeastern U.S.